Frequently asked questions.

What products does The Mimistry offer?

We specialise in delicious, health-conscious treats, including gluten-free cakes and other dietary options. Our products are carefully crafted with high-quality ingredients, making them perfect for those who are mindful of what they consume. You can explore our range of cakes, cookies, and special items for every occasion!

Are all of your products gluten-free?

Yes, all of our products are gluten-free, dairy-free and refined sugar-free, and we also cater to various dietary preferences. You'll find vegan options as well. Be sure to check the product descriptions for specific dietary information.

Do you offer custom orders for dietary restrictions?

Absolutely! We understand that everyone has unique dietary needs. If you have specific requirements or allergies, contact us, and we can create a custom cake or dessert just for you. Be sure to give us enough lead time to accommodate your request.

Where are you based, and do you offer delivery?

We’re proudly based in Sydney and offer both delivery and pickup options, our kitchen is based in Matraville, NSW. You can select your preferred option at checkout. For delivery, make sure you’re within our service area or contact us to confirm availability.

Where can I find your products to try?

Our treats can be found in Health food stores, and cafes around Sydney. Please check under our Stockists on our website or Instagram highlights link find those Stockists.

How do I place an order?

Simply browse our product offerings online, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email with your order details, and we’ll handle the rest!

Do you offer refunds or exchanges?

Due to the perishable nature of our products, we generally do not offer refunds or exchanges. However, if there’s an issue with your order, please reach out to us, and we’ll do our best to resolve it.

How far in advance should I place my order?

For regular items, we recommend placing your order at least 4 days in advance. For custom orders, especially during peak times like the holidays, we suggest at least one week’s notice to ensure we can meet your needs.